Privacy Policy

Introduction

prismcrest B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our residential leasing services.

As a company registered in the Netherlands (Registration Number: NL53059418), we comply with the General Data Protection Regulation (GDPR) and Dutch privacy laws.

Data Controller Information

Data We Collect

The data we collect depends on how you interact with our services. We collect personal information that you provide directly to us, as well as information automatically collected through your use of our website.

Information You Provide

• Contact details (name, email address, phone number)
• Property requirements and preferences
• Communication history and correspondence
• Financial information for tenant screening (when applicable)
• Identity verification documents (when required)

Automatically Collected Information

• Website usage data and analytics
• IP address and browser information
• Cookie data and preferences
• Device and technical information

How We Use Your Information

We use your personal data for legitimate business purposes in the provision of our residential leasing services. The specific ways we use of your data include:

• Providing residential leasing services and property management
• Processing enquiries and responding to your requests
• Tenant screening and property matching services
• Maintaining records for legal and regulatory compliance
• Improving our website and services through analytics
• Communicating about our services and relevant property opportunities
• Protecting against fraud and ensuring security

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: To fulfil our obligations under leasing agreements and service contracts
• Legitimate interests: For business operations, security, and service improvement
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with regulatory requirements and legal obligations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With property owners when facilitating leasing arrangements
• With service providers who assist in our business operations
• With legal and regulatory authorities when required by law
• With professional advisors (lawyers, accountants) for business purposes
• In connection with business transfers or acquisitions

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, comply with legal obligations, and resolve disputes.

• Contact enquiries: 3 years from last contact
• Leasing records: 7 years after lease termination (legal requirement)
• Financial records: 7 years (tax and regulatory requirements)
• Website analytics: 26 months (Google Analytics default)
• Marketing consent: Until withdrawn or 3 years of inactivity

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@prismcrest.top or +31 138810122.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, access controls, and regular security assessments.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes and update the "last updated" date at the top of this policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.